What is an IT AMC?

An Annual Maintenance Contract is a pre-agreed service agreement that provides your business with scheduled preventive maintenance, emergency breakdown support, and priority access to certified engineers — all within a fixed, budget-friendly annual fee. No surprises. No hidden costs.

AMC Coverage Includes:

Scheduled preventive maintenance visits (monthly or quarterly)
Emergency on-site support within agreed SLA response times
Remote troubleshooting and helpdesk support
Hardware health checks and diagnostics
Software updates, patches, and licence renewals tracking
IT asset inventory management

Request an AMC Quote

Server Support

Servers are the backbone of your business. When they go down, everything stops. MicroApple Technologies provides comprehensive server support — from routine health checks to emergency repairs — for all major server brands including HP ProLiant, Dell PowerEdge, Lenovo ThinkSystem, and IBM.

Server Support Services:

Physical server installation and rack mounting
RAID configuration and storage expansion
Windows Server and Linux OS installation and management
Virtualisation setup: VMware vSphere, Hyper-V, Proxmox
Server performance monitoring and capacity reporting
Firmware updates and security hardening

Network Support & Management

A slow or unstable network costs your business time and money. Our network engineers design, deploy and maintain robust, high-performance network environments — from a 10-user office LAN to a multi-site WAN spanning the UAE.

Network Services:

LAN, WAN, and SD-WAN design and implementation
Switches, routers, and wireless AP configuration (Cisco, Aruba, Ubiquiti)
Network segmentation, VLAN, and firewall policy setup
VPN configuration (site-to-site and remote access)
Network performance monitoring and fault resolution

Hardware Repair Services

Our certified hardware technicians provide fast, reliable repair services for all major IT equipment. We stock genuine spare parts and work to manufacturer specifications — minimising downtime and extending the life of your existing assets.

Hardware We Repair:

Desktops, laptops, and workstations (all major brands)
Servers and storage arrays
Network switches, routers, and firewalls
Printers and multifunction devices
POS systems and retail IT equipment